Universal fetch tool that retrieves any ticket, user, organization, or knowledge base article using smart ID routing with colon-separated format. Supp...
Add a comment to an existing ticket. Comments can be public (visible to customer) or private (internal agent notes). Use this to respond to customers,...
Create a new ticket or update an existing one. Provide ticket_id for updates (changes ticket fields), omit for creation (creates new ticket with initi...
Universal search across ALL Zendesk resources (tickets, users, organizations, knowledge base articles) using natural language or structured queries. R...
Browse tickets with rich filtering, sorting, and pagination. The primary tool for discovering and exploring tickets with granular control over status,...
Browse and discover Zendesk users with filtering. Use this to find agent IDs for ticket assignment, look up customer information, verify user roles, o...
Search Zendesk Help Center knowledge base articles. Returns relevant articles that can help answer customer questions, provide context for ticket resp...
Connect this Zendesk Tools MCP server to any MCP client in minutes
Compatible with Claude Desktop, Cursor, and all Model Context Protocol clients
Model Context Protocol lets AI tools call external capabilities securely through a single URL. This bundle groups tools behind an MCP endpoint that many clients can use.
Skip the manual setup! Use the .mcpb file format for one-click installation. Check the Claude Desktop tab for setup instructions.
Select ChatGPT, Cursor, Claude Code, or another tab for copy-paste config.