Zendesk

Zendesk is a comprehensive customer service and support platform for managing help desk operations. Manage support tickets, organize customer conversations, maintain knowledge base articles, track user inquiries, and streamline customer support workflows with multi-channel communication tools.

This Zendesk MCP server is compatible with any MCP client including Claude Desktop, Cursor, and other Model Context Protocol implementations.

Customer Support

FIELDS

Official Website

Tools From This Provider (7)

Search

Universal search across ALL Zendesk resources (tickets, users, organizations, knowledge base articles) using natural language or structured queries. Returns ranked results with IDs, titles, and...

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Fetch

Universal fetch tool that retrieves any ticket, user, organization, or knowledge base article using smart ID routing with colon-separated format. Supports ticket-only fetching (fast) or...

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Zendesk Upsert Ticket

Create a new ticket or update an existing one. Provide ticket_id for updates (changes ticket fields), omit for creation (creates new ticket with initial description). This tool modifies ticket...

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Zendesk Add Comment

Add a comment to an existing ticket. Comments can be public (visible to customer) or private (internal agent notes). Use this to respond to customers, document troubleshooting, coordinate with team...

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Zendesk List Tickets

Browse tickets with rich filtering, sorting, and pagination. The primary tool for discovering and exploring tickets with granular control over status, priority, assignment, tags, and search terms....

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Zendesk List Users

Browse and discover Zendesk users with filtering. Use this to find agent IDs for ticket assignment, look up customer information, verify user roles, or build user directories. Supports search by...

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Zendesk Search Kb

Search Zendesk Help Center knowledge base articles. Returns relevant articles that can help answer customer questions, provide context for ticket responses, or suggest self-service solutions. Use...

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