Aircall

Aircall is a cloud call center. Calls, contacts, and numbers are core; teams and users map to agents; webhooks push events.

Data Model

• Calls are call records. Filter by from, to, direction, assigned_to for targeted queries.
• Contacts are people/companies. Company is the account (singular — one object, not a list).
• Numbers are phone numbers. Teams and Users represent agents.
• Tags categorize calls. User availability returns agent status.
• Webhooks define integration endpoints for event push.

Gotchas

• list_company: Returns a single company object, not a list. Use for account-level info.
• Call filters: Use from, to, direction, assigned_to for targeted call queries.