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Turn Aircall call records, contacts, users, teams, numbers, tags, and availability into follow-up lists, coverage audits, and call-center operations summaries.
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Summarize recent call activity
Review the newest Aircall calls by direction, status, number, assigned user, and tags, then summarize the patterns the support team should act on today.
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Support Leaders, Sales Managers, RevOps Teams, Call-Center Operations
Summarize recent call activity
Turns call records into a practical daily operations summary.
Review the newest Aircall calls by direction, status, number, assigned user, and tags, then summarize the patterns the support team should act on today.
Find missed-call follow-up
Connects call outcomes to the contacts and numbers that need action.
Find recent missed or unanswered Aircall calls, match them to contacts when possible, and rank the people who need follow-up today.
Audit support coverage
Uses agent, team, number, and availability data for workforce planning.
Review Aircall users, teams, phone numbers, and current availability, then summarize coverage gaps for the support queue.
Review tagging hygiene
Improves call-center analytics without changing the phone system.
Review recent Aircall call tags and identify inconsistent tagging patterns that make reporting and handoffs harder.
What Aircall data can agents work with?
Agents can inspect call records, shared contacts, phone numbers, users, teams, tags, company details, availability states, and webhook configuration available to the connected Aircall account.
What are the best Aircall workflows?
The strongest workflows are missed-call triage, call-volume summaries, team coverage review, tag hygiene audits, contact cleanup, and follow-up planning.
Can agents update Aircall records?
Agents can create and update shared contacts, phone details, email details, tags, teams, selected number settings, call comments, call follow-up state, and webhook configuration when the connected account has permission.
Related editorial
Aircall Call-Center Workflows with AI
How AI agents can turn Aircall calls, contacts, users, teams, numbers, and tags into follow-up lists, coverage audits, and cleaner support operations.
Domain knowledge for Aircall — workflow patterns, data models, and gotchas for your AI agent.
Aircall is a cloud call center. Calls, contacts, and numbers are core; teams and users map to agents; webhooks push events.
Add a note/comment to an Aircall call. Use aircall_get_calls to find the call_id first.
Add one Aircall user to a team. Use aircall_get_teams and aircall_get_users to discover IDs.
Create an Aircall team. Use aircall_get_teams first to avoid duplicate team names.
Delete a shared Aircall contact. This does not delete calls. Use aircall_get_contacts or aircall_search_contacts to find contact_id first.
Delete one email address from an Aircall contact. Use aircall_get_contacts to find contact_id and email_id.
Delete one phone number from an Aircall contact. Use aircall_get_contacts to find contact_id and phone_number_id.
Delete an Aircall tag. The tag is removed from calls; calls themselves are not deleted. Use aircall_get_tags to find tag_id first.
Delete an Aircall team. Users and calls are not deleted. Use aircall_get_teams to find team_id.
Delete an Aircall user. This is destructive and removes associated user data. Use aircall_get_users to find user_id first.
Delete an Aircall webhook and stop Aircall from sending events to its URL. Use aircall_get_webhooks to find webhook_id first.
Get Aircall conversation-intelligence data for one call, such as transcription, summary, topics, sentiments, action items, playbook result, custom sum...
Get Aircall call records. Pass call_id to retrieve one call with comments, tags, participants, recording links, and related users/numbers; omit call_i...
Get the connected Aircall company summary. Returns the company name plus user and number counts. Use this after credential validation to understand wh...
Get shared Aircall contacts. Pass contact_id to retrieve one contact with phone numbers and emails, or omit contact_id to list contacts. Use aircall_s...
Get regulatory registration status for one Aircall number. Use aircall_get_numbers to find number_id first.
Get Aircall phone numbers. Pass number_id to retrieve one number and assigned users; omit to list numbers. Use returned IDs when starting outbound cal...
Get Aircall call tags. Pass tag_id to retrieve one tag; omit tag_id to list tags. Use returned tag IDs with aircall_tag_call.
Get Aircall teams and their users. Pass team_id to retrieve one team, or omit to list teams. Use team IDs with aircall_add_team_user, aircall_remove_t...
Get Aircall user availability. Pass user_id for one user, or omit it to list all availability states. Use aircall_get_users to find user IDs.
Get Aircall users/agents. Pass user_id_or_email to retrieve one user, or omit it to list users. Use this to find IDs for team membership, outbound cal...
Get Aircall webhooks. Pass webhook_id to retrieve one webhook; omit it to list webhooks. Use returned webhook_id values with aircall_upsert_webhook an...
Remove one Aircall user from a team. Calls and users are not deleted.
Search Aircall calls by phone number and optional time window. Use this when the user gives a caller/callee number but not a call id; use aircall_get_...
Search shared Aircall contacts by phone number, email, and optional time window. Use this before aircall_get_contacts when the user knows contact deta...
Start an outbound call from an Aircall user's phone app. Requires an available user and an assigned active number. Use aircall_get_users and aircall_g...
Apply one or more Aircall tags to a call. Use aircall_get_tags for tag IDs and aircall_get_calls for call IDs.
Archive or unarchive an Aircall call's follow-up state. Use archived=true when no follow-up is needed, or archived=false to return the call to follow-...
Update mutable Aircall number settings such as name, recording, or priority. Use aircall_get_numbers to find number_id and current settings first.
Create or update a shared Aircall contact; this is the contact creation tool. Omit contact_id to create; Aircall requires at least one phone_numbers o...
Add or update one email address on an Aircall contact. Omit email_id to add; pass email_id to update. Use aircall_get_contacts to inspect existing ema...
Add or update one phone number on an Aircall contact. Omit phone_number_id to add; pass phone_number_id to update. Use aircall_get_contacts to inspect...
Create or update an Aircall call tag. Omit tag_id to create a new tag; pass tag_id to update. Use aircall_get_tags to discover existing tag IDs and av...
Create or update an Aircall user. Omit user_id to create and send an Aircall invite email; pass user_id to update profile, roles, availability, or wra...
Create or update an Aircall webhook. Omit webhook_id to create; pass webhook_id to update URL, name, active state, or events. Use events_action=add/re...
Validate that the Aircall API ID and API token authenticate successfully. Use this before other Aircall tools when credential setup is failing; it cal...
Aircall is a cloud-based call center and phone system that integrates with various CRM and Helpdesk tools, aiding teams in managing customer communications efficiently. Use it to centralize all customer calls and streamline call center operations. It provides 35 tools that AI agents can use through the Model Context Protocol (MCP).
Add the MCPBundles server URL to your MCP client configuration (Claude Desktop, Cursor, VS Code, etc.). The URL format is: https://mcp.mcpbundles.com/bundle/aircall. Authentication is handled automatically.
Aircall provides 35 tools that can be called by AI agents, along with a SKILL.md that gives your AI agent domain knowledge about when and how to use them.
Aircall uses API Key. Aircall requires credentials. Connect via MCPBundles and authentication is handled automatically.
Agents can inspect call records, shared contacts, phone numbers, users, teams, tags, company details, availability states, and webhook configuration available to the connected Aircall account.
The strongest workflows are missed-call triage, call-volume summaries, team coverage review, tag hygiene audits, contact cleanup, and follow-up planning.
Agents can create and update shared contacts, phone details, email details, tags, teams, selected number settings, call comments, call follow-up state, and webhook configuration when the connected account has permission.
Use call direction, assigned user, source number, destination number, tags, and time windows to keep analysis focused on one queue, team, campaign, or support workflow.
No. It is best used for targeted operational questions that combine calls, contacts, users, teams, numbers, and tags into a specific answer or action list.
Connect Aircall to any MCP client in minutes
https://mcp.mcpbundles.com/bundle/aircallThe link prefills the Add custom connector dialog — you still review the values and click Add, then Connect to complete OAuth.
Aircall and paste the MCP URL into Remote MCP server URL.Custom connectors at claude.ai require a paid Claude plan (Pro, Max, Team, or Enterprise).
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