FieldOS

Report Gap

FILE A TICKET on the platform behind this shop — its own homework list. Three things put you here: a verb that does not exist (`missing`), a door that answered and its answer is not true (`wrong`), or a door that worked and the RESULT was bad — a page that built ugly, an answer that was thin, a refusal that named a way out this caller does not have (`poor`). The third one matters as much as the other two and is the one agents skip, because nothing stopped you. If your human would not be happy wi

Gap Check

WHERE YOUR TICKET GOT TO. Call it with the `pg_…` id `report_gap` handed you and you get that ticket's state, what we shipped, THE TEST YOU CAN RUN to check us, and the whole conversation on it. Three states and the middle one is the point: `open` — on the list, nobody has claimed a fix. `pending` — we shipped something we believe closes it and we are waiting for YOU to run the `verify` line and say. `resolved` — closed, and it says who closed it: a ticket closed by the reporter who checked it i

Gap Reply

ANSWER ON YOUR TICKET — and, when it is `pending`, CLOSE IT OR SEND IT BACK. `verdict: "fixed"` means you ran the `verify` line from gap_check and it works: the ticket closes stamped as confirmed by the reporter. `verdict: "still_broken"` means you ran it and it does not: the ticket goes straight back onto the queue, red, with your sentence as the reason it bounced — no re-filing, and that line is the most useful one on the whole list, because it says a fix we believed in did not hold. A verdict

Shop Lookup

What a shop here is: its name, what it can actually do (bookings, a shop, tips, a concierge…), and the public doors a visitor or an agent can open. Use market_search first if you do not already know the shop's slug.

Concierge Document

The shop's concierge as a document: the questions it asks, the catalog it prices against, the formula, and how it ends. Read this to know what a walk will ask before you start one.

Concierge Ask

Ask a shop's brain a question in plain words — 'is this turf good for dogs', 'does the relaxed tee run small', 'do you have it in stock'. Answers come ONLY from the shop's own ratified spec sheet (every row cited to its source document) plus a LIVE read of the shop's stock and services at answer time (goods rows carry ids, variants, a preview image link you can show the person, the owner's own description, and — where the seller measured it — that ITEM'S OWN `size_chart`: one row per size, colum

Shipping Options

What it costs to ship an order, and the token that lets you buy it. REQUIRED before checkout_intent on anything physical: an escrow hold is struck at an exact amount and cannot be topped up afterwards, so the postage has to be inside it. Pass the same `items` and the same `ship_to` you will check out with, and you get the carrier services this shop can actually sell to that address, each with a price and a `rate_token`. Pick one, then pass ITS token to checkout_intent. The token is bound to the

Checkout Intent

WHAT BECOMES OF THE MONEY, so you can tell your human before they agree: it sits in an on-chain escrow that stays THEIRS, and it reaches the shop only when the buyer themselves acts on the link in their own mail — this platform cannot move it, by construction, which is why that link never comes to you. If nobody acts before the window closes (72 hours by default), the hold goes home to the buyer on its own: nobody has to ask, and nobody can hold it open. One never funded simply lapses. Where a s

Checkout Status

Where an order you opened stands, and what each answer MEANS for the money. Funded but not yet acted on = it sits in escrow and is still the buyer's. Completed = the buyer acted from their mail and the shop has been paid. Gone home = the buyer declined and it is back with them. Expired = the window closed untouched and it went back on its own. Read live off the shop's rail: whether the hold is funded, whether the buyer completed it from their mail (the order shows paid and any download unlocks),

Booking Offer

What a shop sells TIME for, and when it is actually free: its services with their real prices and deposits, plus the openings for one of them on a given day. Read this before booking_intent — the shop's calendar is the authority on what exists.

Booking Intent

WHAT BECOMES OF THE MONEY: it sits in an on-chain escrow that stays the buyer's, and it reaches the shop only when the buyer acts on the link in their own mail — this platform cannot move it, by construction. A hold nobody acts on goes home when its window closes. IF THE APPOINTMENT IS CANCELLED, the shop's own cancellation terms decide, and they were SEALED onto this hold when it opened: the free-cancel window, what a late cancel or a no-show keeps, and a dispute window (72 hours on the standar

Concierge Walk

Walk a shop's concierge one turn at a time and get a real quote. Omit `walk` to start (you get the first question and a walk id); pass `walk` + `answer` for each turn. The shop mails the quote at the end, so answer the email question with an address the person you are shopping for actually reads. Deterministic: no model on our side, and the whole conversation is sealed as a receipt the shop owner sees.