Crazy Llama

Ota Void Ticket

Void a ticket via the OTA internal flow (Kafka → Sabre GDS → DB update). Use ONLY when you have NOT already called any Sabre MCP cancel/void API. If you already called Sabre MCP to void (e.g. via callSabreAPI or sabre_mcp_void_and_sync), do NOT call this tool — the GDS void is already done and calling this will try to void again. Only possible on the same BSP day as ticket issuance.

Ota Read Supplier Pnr Full

Read complete supplier PNR data: parsed structured sections AND raw XML — both fetched in parallel. Use when you need fare components, tax breakdown, coupon statuses, baggage rules, or loyalty data that may only be present in the raw XML. Faster than calling ota_read_supplier_pnr and ota_read_raw_supplier_pnr sequentially.

Ota Read Supplier Pnr

Read live PNR data directly from the supplier connector for an order. Works for all supplier sources: Farelogix, Amadeus NDC, TravelFusion (TFL/TFR), Sabre, etc. Returns flight segments, passenger names, ticket/EMD numbers, SSR/OSI remarks, fare details, and contact information as seen by the supplier. Use ota_find_order_by_pnr first if you only have a PNR.

Ota Get Seat Map

Get available seats with prices for an existing order. Returns seat map per flight segment showing seat numbers, seat type (window/aisle/middle/extra legroom), availability, and price. Use when the user asks about seat selection, buying a specific seat, or checking available seats.

Ota Get Ancillaries

Get available paid ancillary services for an order: extra checked baggage, carry-on, pet in cabin, pet in hold, sport equipment, special meals, etc. Returns available options with prices for each passenger and segment. Use when the user asks about buying extra luggage, traveling with a pet, or adding any paid service to an existing booking.

Fetch Url

Fetch and read the text content of a URL. Use when the user asks to open a link, read a document, or when a knowledge base result contains a link and the user wants to see the full content. Supports: Google Docs, Google Sheets (authenticated), and any public HTTP/HTTPS URL. Returns the text content of the page or document.

Ota Get Fare Rules

Retrieve the full fare rules text for an order from the GDS connector. Use when the user asks about: change/cancellation penalties, refund conditions, fare validity, advance purchase requirements, minimum/maximum stay, or any detailed tariff conditions not visible in the basic order view. Returns the raw fare rules text as received from the airline/GDS. Requires the OTA order UUID.

Search Knowledge

Search the internal knowledge base for policies, procedures, rules, and FAQs. Use when the user asks about how something works, company rules, procedures, or any topic that is not directly in the order data. CRITICAL: The knowledge base stores airline names in Latin script with IATA codes. ALWAYS translate airline names to English and include the IATA code in the query. Examples: 'Belavia B2', 'Lufthansa LH 220', 'Air France AF', 'El Al LY'. Never search with Cyrillic airline names — they will n

Ota Read Raw Supplier Pnr

Read the complete raw supplier response for an order. Returns the full supplier data before any mapping — detailed fare components, tax lines, coupon statuses, baggage rules, loyalty data, remarks, SSR/OSI. Use this when ota_read_supplier_pnr does not have enough detail. Supported connectors and formats: Sabre (XML TravelItineraryReadRS — full PNR with pricing, ticketing, OSI/SSR/remarks), Farelogix (XML OrderViewRS), Amadeus NDC 18.1 (XML OrderViewRS), Amadeus NDC 21 (XML IATAOrderViewRS), Brit

Search Google Docs

Search in Google Docs knowledge documents for procedures, manuals, and detailed guidelines. Use when search_knowledge returns no results, or when the user asks about a specific procedure that is likely to be in a detailed operational document. Supports Ukrainian, Russian, English, and Hebrew queries.

Ota Login

Authenticate the user with email and password. Call this when the user provides credentials or asks to log in. After successful login all order operations become available for this session.

Ota Get Order

Get OTA order details from the database: the Sabre/GDS PNR (record locator, used inside the GDS) and the airline's own PNR (check-in code, used on the airline's website/app — a different value from the GDS PNR), passengers, itinerary, booking status, supplier (Sabre/Farelogix/etc.), and what actions are currently allowed (void, refund, reissue). Always call this first before performing any order operation.

Ota Get Exchange Rates

Get today's currency exchange rates. Returns TWO separate rate types: 1. Travel Booster (TB) rates — company-specific OFFLINE rates entered manually in Travel Booster; the official rates used for invoicing clients. 2. System rates — market/bank rates fetched automatically; used as a reference for pricing calculations. TB rates and system rates are DIFFERENT values — always show both when asked. Use when the user asks about: exchange rates, currency conversion, TB rates, system rates, курс

Search Self Education Kb

Search knowledge learned automatically from past chat corrections (self-education). This content is unreviewed — it comes straight from support agents correcting the bot mid-conversation, not from an admin-curated source. Use only when search_knowledge and search_google_docs return no results.

Ota Resolve Order

Resolve any order identifier to the OTA order UUID (for use with ota_get_order). Accepts: UUID, booking URL (https://.../booking/order/<uuid>), flight reference (26-05-LHU-039350), IATA e-ticket / EMD number (220-1234567890 or 2201234567890), supplier PNR from any connector — Sabre, Amadeus, Farelogix, NDC carriers, TravelFusion, etc., or OTA booking number (O7OHKZ). Use this before ota_get_order whenever the user mentions an order in any format. Pass the optional 'connector' parameter to narrow

Ota Find Order By Pnr

Look up the OTA order UUID for a PNR or booking reference from any supplier connector (Sabre, Amadeus, Farelogix, British Airways NDC, LH NDC, SQ NDC, LO NDC, TravelFusion, Pegasus, Air Arabia, TP Connect, Skyup, Kiwi, etc.). Call this whenever the user provides a PNR instead of an order UUID. Returns the orderId needed for ota_get_order, ota_void_ticket, ota_calculate_refund, etc. Pass the optional 'connector' parameter when the connector type is known to speed up the search and avoid cross-con

Ota Calculate Refund

Calculate the refund breakdown for an OTA order: penalties, refundable taxes, service fee, and total refundable amount — without executing anything. Show these amounts to the user and ask for confirmation before calling ota_confirm_refund.

Ota Calculate Reissue

Search for reissue (exchange) options and calculate the total cost of changing a ticket to new dates or a different route. Returns available flight options with full price breakdown: fare difference, penalty, taxes, service fee, and total to pay. Always call ota_get_order first to confirm reissue is allowed for this order.

Ota Confirm Refund

Execute (confirm) a refund for an OTA order after amounts have been reviewed. Processes refund at Sabre GDS AND updates the OTA database to REFUNDED status. Always call ota_calculate_refund first to show penalty and refund amounts to the user.