Gorgias

• Gorgias Delete Tag — Permanently delete a tag by ID. This removes the tag from all tickets. Resolve tag IDs from the tag listing when needed.
• Gorgias Delete Ticket — Trash a support ticket by ID (soft-delete — moves to trash, can be restored). Fetch the ticket by ticket_id first when you need to confirm it exists.
• Gorgias Get Account — Get your Gorgias account details including domain, subscription status, trial dates, business hours, and satisfaction survey settings.
• Gorgias Get Customers — Get customers. Pass customer_id to retrieve a single customer with contact channels, notes, and custom fields, or omit to list customers. Filter by email to find a specific customer. Create or update customer records with the customer save tool.
• Gorgias Get Custom Fields — Get custom field definitions for a given object type. Pass object_type Ticket or Customer (capitalized, as Gorgias requires).
• Gorgias Get Integrations — Get connected integrations (email, chat, social channels, e-commerce platforms). Pass integration_id for a single integration's config, or omit to list all.
• Gorgias Get Macros — Get macros (canned responses and automation snippets). Pass macro_id to retrieve a single macro with its actions, or omit to list all macros. Macros contain pre-written responses, auto-tags, and workflow actions.
• Gorgias Get Messages — Get messages. Pass ticket_id to list all messages in a ticket (conversation thread), or pass message_id to retrieve a single message with full body. Listed messages truncate long bodies (body_max_chars, default 4000); single-message fetch returns the full body. List mode paces and caches per ticket server-side — avoid parallel get_messages sweeps across many tickets; fetch messages only for tickets you are actively working. Add replies or internal notes with the add-message tool.
• Gorgias Get Rules — Get automation rules. Pass rule_id to retrieve a single rule with triggers and conditions, or omit to list all rules. Rules automate ticket routing, tagging, and macro execution.
• Gorgias Get Surveys — Get customer satisfaction surveys (CSAT). Pass survey_id to retrieve a single survey response, or omit to list all survey responses with scores and comments.
• Gorgias Get Tags — Get tags used to categorize tickets. Pass tag_id to retrieve a single tag, or omit to list all tags with name, color, and usage count. Create or update tags with the tag save tool; permanently remove tags with the tag delete tool.
• Gorgias Get Teams — Get support teams. Pass team_id to retrieve a single team, or omit to list all teams with members. Team IDs are used for ticket assignment.
• Gorgias Get Tickets — Get support tickets. Pass ticket_id to retrieve a single ticket with full details (messages, tags, customer info, assignment), or omit to list tickets. List responses default to summary=true (compact rows). Set summary=false only when you need the full upstream list payload. The Gorgias list endpoint accepts view_id, customer_id, limit, cursor, and order_by only — do not pass status, channel, or assignee filters on list (Gorgias returns HTTP 400). Never list tickets without view_id except an exp
• Gorgias Get Users — Get support agents (users). Pass user_id to retrieve a single agent's profile, or omit to list all agents with role, email, and activity status. Agent IDs are used when assigning tickets on create or update.
• Gorgias Get Views — Get saved ticket views (saved ticket filters such as open inbox, closed, or custom queues). Pass view_id to retrieve a single view's definition, or pass view_id + items=true to list tickets in that view. Omit view_id to list all views and pick a view id before listing tickets with view_id. The list-tickets endpoint does not accept a status query parameter.
• Gorgias Upsert Customer — Create or update a customer. Pass customer_id to update an existing customer, or omit and provide email to create a new one. Only send the fields you want to change on update.
• Gorgias Upsert Message — Add a message to a ticket — reply to the customer, send an internal note, or log a conversation. Set channel to 'internal-note' for private notes visible only to agents. Set from_agent=false and provide customer's sender_email for incoming messages.
• Gorgias Upsert Tag — Create or update a tag. Pass tag_id to update, or omit and provide name to create. Tags are used to categorize and filter tickets.
• Gorgias Upsert Ticket — Create or update a support ticket. Pass ticket_id to update an existing ticket's status, priority, assignment, or tags. Omit ticket_id and provide customer_email + message_body to create a new ticket. Only send the fields you want to change on update.

Schemas and invoke metadata: Directory API