Help Scout Skill

Customer Relation

Domain knowledge for your AI assistant — workflow patterns, data model concepts, and gotchas for Help Scout tools.

11 tools
SKILL.md

Help Scout
SKILL.md

Domain knowledge for Help Scout — customer support, conversations, inboxes, teams

Help Scout

Help Scout is a customer service platform for email and live chat support. Manage customer interactions and improve response times.

Data Model

  • Conversations: help_scout_list_conversations (provides conversation_id).
  • Customers, Inboxes, Tags, Teams, Users, Workflows: help_scout_list_*.
  • Threads, Custom Fields, Folders: help_scout_list_conversation_threads, list_inbox_custom_fields, list_inbox_folders.
  • Team Members: help_scout_fetch_team_members (team_id).

Gotchas

Use with Help Scout Bundle

This skill teaches your AI assistant domain knowledge. To actually execute Help Scout API calls, enable the MCP bundle — the skill and bundle work together.

Ready to use Help Scout?

Install the skill for domain knowledge, enable the bundle for authenticated tool access

What is a Skill?

Help Scout Skill - SKILL.md for Claude Code, Cursor & More