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Intercom is a customer communication platform that provides tools for messaging, chat, and customer support, enabling businesses to engage with and retain their customers effectively. Use it for real-time customer interaction and support integration on your platform.
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Domain knowledge for Intercom — workflow patterns, data models, and gotchas for your AI agent.
Intercom organizes customer communication around contacts (people), companies, conversations (threads), and tickets. Contacts can have custom attributes; companies link contacts. Conversations are support threads; tickets are structured support items.
Intercom Fetch Company Segments
Obtain segments associated with a specific company by providing the company ID. This tool is useful for analyzing customer segmentation data to enhance targeted marketing strategies. The response includes segment details linked to the specified company. Key parameter: 'id' for identifying the company.
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Browse all toolsIntercom Fetch Conversation Parts
Retrieve detailed parts of a specific conversation by providing the conversation ID. Use this to gather in-depth insights and maintain a thorough record of individual customer interactions. Returns the conversation segments, including messages and metadata. Key parameter: 'id' to specify the conversation.
Intercom List Activity Logs
Fetch a history of admin activity within your Intercom account. Use this tool to monitor actions taken by admins over time. Returns a chronological list of activities, including timestamps and action types, useful for auditing or security review.
Intercom List Admins
Retrieve a list of all administrators associated with your Intercom account. Ideal for managing team permissions and roles. Returns detailed information about each admin, such as name and email, to facilitate team management.
Intercom List Companies
List all companies associated with your Intercom account using a scroll method. Utilize it for mass customer account analysis or data migration tasks. Returns detailed company data, such as company name and size, enabling full company profiling.
Intercom List Contact Attributes
Fetch all attributes related to contacts in your Intercom account. Use this to comprehend the data structure for contact profiles. Specify 'model=contact' to get a detailed list of attributes, including names and types.
Intercom List Contacts
Retrieve a full list of contacts from your Intercom database through search criteria. Perfect for customer relationship management activities. Returns contact information, including name and email, to facilitate communication and support.
Intercom List Conversations
Fetch all conversations that match specific search criteria in your Intercom account. Useful for analyzing customer interactions and support efficiency. Returns conversation details such as message content and participant info, aiding in thorough interaction analysis.
Intercom List Segments
Fetch a list of customer segments in your Intercom account. Use it to identify and target specific user groups for marketing or support. Returns segment names and criteria, aiding in customized engagement strategies.
Intercom List Tags
List all tags used in your Intercom platform. Use this tool to organize or categorize customer interactions for targeted purposes. Returns tag names and IDs, helping you manage and segment customer data efficiently.
Intercom List Teams
Retrieve a list of all teams within your Intercom account. This is useful for assigning conversations and managing team-based workflows. Returns team names and IDs, enabling streamlined team collaboration and support allocation.
Intercom List Tickets
List all customer support tickets in your Intercom account. Use this tool to overview open and closed tickets for better support management. Returns various details about each ticket, including status and assignee. No parameters are needed for this endpoint.
Intercom is a customer communication platform that provides tools for messaging, chat, and customer support, enabling businesses to engage with and retain their customers effectively. Use it for real-time customer interaction and support integration on your platform. It provides 12 tools that AI agents can use through the Model Context Protocol (MCP).
Add the MCPBundles server URL to your MCP client configuration (Claude Desktop, Cursor, VS Code, etc.). The URL format is: https://mcp.mcpbundles.com/bundle/intercom. Authentication is handled automatically.
Intercom provides 12 tools that can be called by AI agents, along with a SKILL.md that gives your AI agent domain knowledge about when and how to use them.
Intercom uses API Key. Intercom requires credentials. Connect via MCPBundles and authentication is handled automatically.
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MCPBundles is an independent platform built on the open Model Context Protocol standard. Not affiliated with Anthropic PBC or Claude.
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