Liqaa

Liqaa List Conversations

List customer support conversations for your Liqaa tenant (open, assigned, resolved — all statuses).

Liqaa Get Conversation

Get a single conversation by id, with full detail (status, assignee, AI-enabled flag).

Liqaa Kb Gaps

Self-diagnosed knowledge-base gaps: conversations the AI could not resolve and handed to a human, each with an AI-written briefing of what the customer asked and what the AI already tried. Returns `data` (raw gaps), `themes` (exact-match tally of the AI-generated topic phrase, most frequent first) and `summary`. A single gap is noise; the same question recurring is the signal. `themes` groups by exact phrase only, so cluster the raw list yourself for near-duplicates — and note `summary.withoutTo

Liqaa List Messages

List messages in a conversation, most recent first (paginated via cursor).

Liqaa Reply Conversation

Send a message in a conversation as yourself (the API key owner). You must already be a member of the conversation — use liqaa_assign_conversation first to claim an unclaimed conversation.

Liqaa Assign Conversation

Claim/assign a conversation to yourself (the API key owner) and disable AI auto-response for it.

Liqaa Unassign Conversation

Release a conversation you've claimed and re-enable AI auto-response for it.

Liqaa Resolve Conversation

Mark a conversation as resolved.

Liqaa Reopen Conversation

Reopen a previously resolved conversation.

Liqaa List Tickets

List support tickets — optionally filtered by status or priority.

Liqaa Get Ticket

Get a single ticket by id, with full detail.

Liqaa Create Ticket

Create a new support ticket.

Liqaa Update Ticket

Update a ticket's status, priority, category, title, or description.

Liqaa Add Ticket Comment

Add a comment to a ticket (customer-visible by default, or internal-only).

Liqaa List Kb Documents

List knowledge-base documents (crawled pages, uploaded files, manual entries) for your tenant.

Liqaa Kb Search

Keyword search over your knowledge base (full-text ranking, stemmed ID+EN) — returns the best-matching content chunks for a query. Vector/semantic retrieval is not enabled on this deployment, so paraphrases that share no words with the source text may not match.

Liqaa Create Kb Document

Add a knowledge-base document — either a webpage to crawl (sourceUrl) or manual text content.

Liqaa Update Kb Document

Update a knowledge-base document's title, content, or crawl frequency.

Liqaa List Domains

List domains verified for widget installation, plus your plan's website limit and current usage.

Liqaa Add Domain

Register a new domain for widget installation (still needs DNS verification afterwards, done from the dashboard).

Liqaa Widget Analytics

Get widget usage analytics for your tenant (sessions, messages, conversion trends).

Liqaa Billing Status

Get full billing status: current plan, usage vs limits, and account state.

Liqaa Billing Usage

Get this month's usage stats (conversations, AI messages, agents) vs your plan's limits.

Liqaa Dashboard Overview

Get the dashboard overview: conversation/ticket counts, billable usage vs limits, quota reset date.