Order Customer

Query Order Stock Info

Query order logistics and shipping status by order number or customer email. Returns real-time shipping status, tracking number, tracking link, and estimated/actual delivery times. When shipped, provides carrier tracking info; when not yet shipped, provides estimated ship date (shipped_end_at). Supports both single and multiple shipment scenarios. 通过订单号或客户邮箱查询订单物流和发货状态。返回实时发货状态、运单号、追踪链接和预计/实际配送时间。已发货时提供承运商追踪信息；未发货时提供预计发货时间(shipped_end_at)。支持单个和多个运单场景。

Query Customer Info

Retrieve customer profile and loyalty information including name, email, membership tier, and points balance. This tool is primarily used to check customer loyalty points (point_balance) and membership status. Essential for customer service agents to provide personalized support and verify customer account details. 查询客户资料和会员信息，包括姓名、邮箱、会员等级和积分余额。此工具主要用于查询客户积分余额(point_balance)和会员状态。为客服代理提供个性化服务和验证客户账户详情的必备工具。

Query Customer Orders Summary

Query customer's recent order summary including basic customer info and a list of recent orders with key details. Returns customer profile (name, email, tier, points, subscription status) plus an array of recent orders showing order number, amount, currency, and creation date. Use this to get a quick overview of customer's recent purchase history and identify specific order numbers for detailed follow-up queries. 查询客户近期订单摘要，包括客户基本信息和近期订单列表及关键详情。返回客户资料(姓名、邮箱、等级、积分、订阅状态)以及近期订单数组，显示订单号、金额、货币和创建日期。