Zendesk Chat

Zendesk Chat List Accounts

Retrieve a list of all accounts in your Zendesk Chat. Use this to manage and overview all connected accounts, allowing for efficient administration and monitoring. Returns detailed information about each account.

Zendesk Chat List Agents

List all agents associated with your Zendesk Chat. Use this tool to understand your support team composition and manage agent resources effectively. Returns agent details; use 'since_id' to start from a specific agent and 'limit' to restrict the number of agents listed.

Zendesk Chat List Agent Timeline

Fetch a timeline of agent activities on Zendesk Chat. Helpful for tracking agent performance and understanding customer interaction history. Returns a list of agent activities; use 'fields' to specify the activity types and 'limit' to control the number of activities returned.

Zendesk Chat List Bans

Retrieve a collection of all visitor bans on your Zendesk Chat. Ideal for reviewing and managing user restrictions to ensure a safe interaction environment. Provides details on banned users, with 'since_id' for incremental fetching and 'limit' to specify the number of results.

Zendesk Chat List Chats

Get an incremental list of chat interactions. Useful for analyzing chat history, enhancing service delivery through insights. Returns chat details; use 'fields' to specify data points of interest and 'limit' to set the maximum number of chats returned.

Zendesk Chat List Departments

Retrieve a list of all departments in your Zendesk Chat. Utilize this for managing departmental settings and structuring support teams effectively. Returns information on each department.

Zendesk Chat List Goals

Access a list of all defined goals in your Zendesk Chat, helping you to track and manage KPIs. Returns detailed information for each goal, facilitating performance monitoring and strategic planning.

Zendesk Chat List Roles

List all user roles configured in your Zendesk Chat account. Employ this tool to understand and manage user permissions and access levels effectively. Returns detailed role information.

Zendesk Chat List Routing Settings

Retrieve the current chat routing settings for your account. Use this for configuring and optimizing how chats are assigned to agents. Returns detailed routing configuration information.

Zendesk Chat List Shortcuts

Fetch a list of all chat shortcuts available in your Zendesk Chat. Useful for streamlining common responses and enhancing agent efficiency. Returns detailed shortcut information.

Zendesk Chat List Skills

Retrieve a list of skills available in your Zendesk chat system. Use this when you need to assign specific skills to chat agents for enhanced customer support routing. Returns details about each skill, useful for managing and categorizing chat support capabilities.

Zendesk Chat List Triggers

Access a list of chat triggers set up in your Zendesk account to automate responses based on chat conditions. Ideal for managing automated actions in response to specific customer interactions. Returns detailed information on each trigger, including conditions and actions.