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Complete Zoho Desk helpdesk: tickets, contacts, accounts, knowledge base, team management, analytics dashboards, and administration. Full CRUD on tickets, contacts, accounts, and articles with search, conversation threading, tagging, time tracking, and dashboard analytics.
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Live probe refreshed Sep 18, 2026 · Endpoint host mcp.mcpbundles.com
Domain knowledge for Zoho Desk — workflow patterns, data models, and gotchas for your AI agent.
Service desk operations center on tickets (lifecycle, threads, SLAs, tags, time tracking), contacts and accounts for B2B context, a knowledge base with articles and discovery flows, team structure (agents, departments, teams, roles), and analytics for volume and satisfaction.
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Zoho Desk Associate Tag
Associate (add) a tag to a Zoho Desk ticket. If the tag doesn't exist, it will be created. Returns confirmation. Dissociate tags to remove them and list ticket tags to see current tags.
Zoho Desk Close Tickets
Close one or more Zoho Desk tickets in bulk. Accepts a list of ticket IDs and sets their status to Closed. Optionally provide resolution notes — they are recorded on each ticket before closing. Returns confirmation. Resolve ticket IDs from a ticket list or ticket search.
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Browse all toolsZoho Desk Create Ticket Comment
Add a comment (internal note) to a Zoho Desk ticket. By default the comment is private (visible only to agents). Set isPublic=true to make it visible to the customer. Returns the created comment. Send a customer reply when you need an outbound message.
Zoho Desk Create Ticket Time Entry
Log a time entry against a Zoho Desk ticket. Requires the ticket ID and time spent in hh:mm format. Optionally add a description of the work done. Returns the created time entry. List ticket time entries to see existing entries.
Zoho Desk Dashboard
Get Zoho Desk dashboard analytics. Choose a metric (created/closed/onhold/unresolved tickets, response/resolution times, reopened tickets), group by a dimension (date/channel/agent), and specify a time range. Returns aggregated data for the selected metric. Use ticket count with field=priority or field=department for those breakdowns.
Zoho Desk Dissociate Tag
Remove (dissociate) a tag from a Zoho Desk ticket. Returns confirmation. List ticket tags to see which tags are on the ticket and associate tags to add new ones.
Zoho Desk Get Account Count
Get the count of accounts in a specific Zoho Desk view. Requires a viewId — get view IDs by listing saved views with module='accounts'. Returns the count of accounts matching the view's filter criteria.
Zoho Desk Get Accounts
Get Zoho Desk accounts (companies/organizations). If account_id is provided, returns full details. If omitted, returns paginated list with names, industries, and contact info. Use account keyword search for full-text matching.
Zoho Desk Get Account Stats
Get ticket statistics for a specific account in Zoho Desk. Returns counts of open, closed, and overdue tickets for this account. List tickets by account to see the individual tickets.
Zoho Desk Get Agent Count
Get the total number of agents in your Zoho Desk organization. Returns the count as a single numeric value.
Zoho Desk Get Agents
Get Zoho Desk agents. If agent_id provided, returns full profile. If omitted, returns paginated list with names, emails, roles.
Zoho Desk Get Agents In Dept
List all agents assigned to a specific department. Returns agent profiles with names, roles, and contact info. Resolve department IDs from the departments list.
Zoho Desk Get Article Count
Get the total count of knowledge base articles in Zoho Desk. Returns aggregate counts by status. Optionally filter by department.
Zoho Desk Get Article Insights
Get performance insights for a knowledge base article including view counts, likes, dislikes, and engagement metrics. Returns detailed analytics data.
Zoho Desk Get Articles
Get Zoho Desk knowledge base articles. If article_id provided, returns full content with translations. If omitted, returns paginated list filterable by department, category, and status. Use article keyword search for full-text matching.
Zoho Desk Get Calls
Get call records in Zoho Desk. Pass a call_id to retrieve a single call's full details (caller/callee, duration, recording status, disposition), or omit to list all calls with pagination.
Zoho Desk Get Channels
List all supported communication channels in Zoho Desk. Returns channel names, IDs, reply configuration, and active status for each channel (Email, Phone, Twitter, Chat, etc.).
Zoho Desk Get Contact Count
Get the count of contacts in a specific Zoho Desk view. Requires a viewId — get view IDs by listing saved views with module='contacts'. Returns the count of contacts matching the view's filter criteria.
Zoho Desk Get Contacts
Get Zoho Desk contacts. If contact_id is provided, returns full details. If omitted, returns paginated list with name, email, phone, and happiness metrics. Use contact keyword search for full-text matching.
Zoho Desk Get Contacts By Account
List all contacts belonging to a specific account in Zoho Desk. Returns contact names, emails, and phone numbers. Look up account_id from the accounts list, or list all contacts across accounts.
Zoho Desk Get Contact Stats
Get ticket statistics for a specific contact in Zoho Desk. Returns counts of open, closed, and overdue tickets for this contact. List tickets by contact to see the individual tickets.
Zoho Desk Get Contracts
List service contracts for a specific account in Zoho Desk. Returns contract details including status, dates, and SLA terms. Resolve the account_id from the accounts list first.
Zoho Desk Get Customer Happiness
Retrieve customer happiness ratings and satisfaction survey results from Zoho Desk. Returns happiness ratings with associated ticket and agent details. Optionally filter by department to compare satisfaction across teams.
Zoho Desk Get Departments
Get Zoho Desk departments. If department_id provided, returns full details. If omitted, returns paginated list with names and chat status.
Zoho Desk Get Events
List all events in Zoho Desk. Returns event details including title, start/end times, location, and participants. Supports pagination.
Complete Zoho Desk helpdesk: tickets, contacts, accounts, knowledge base, team management, analytics dashboards, and administration. Full CRUD on tickets, contacts, accounts, and articles with search, conversation threading, tagging, time tracking, and dashboard analytics. It provides 71 tools that AI agents can use through the Model Context Protocol (MCP).
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Zoho Desk provides 71 tools that can be called by AI agents, along with a SKILL.md that gives your AI agent domain knowledge about when and how to use them.
Zoho Desk uses One-click sign in. Zoho Desk requires credentials. Connect via MCPBundles and authentication is handled automatically.
MCPBundles is an independent platform built on the open Model Context Protocol standard. Not affiliated with Anthropic PBC or Claude.
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