Zoho Desk MCP Server

Associate (add) a tag to a Zoho Desk ticket. If the tag doesn't exist, it will be created. Returns confirmation. Dissociate tags to remove them and li...

Close one or more Zoho Desk tickets in bulk. Accepts a list of ticket IDs and sets their status to Closed. Optionally provide resolution notes — they ...

Add a comment (internal note) to a Zoho Desk ticket. By default the comment is private (visible only to agents). Set isPublic=true to make it visible ...

Log a time entry against a Zoho Desk ticket. Requires the ticket ID and time spent in hh:mm format. Optionally add a description of the work done. Ret...

Get Zoho Desk dashboard analytics. Choose a metric (created/closed/onhold/unresolved tickets, response/resolution times, reopened tickets), group by a...

Remove (dissociate) a tag from a Zoho Desk ticket. Returns confirmation. List ticket tags to see which tags are on the ticket and associate tags to ad...

Get the count of accounts in a specific Zoho Desk view. Requires a viewId — get view IDs by listing saved views with module='accounts'. Returns the co...

Get Zoho Desk accounts (companies/organizations). If account_id is provided, returns full details. If omitted, returns paginated list with names, indu...

Get ticket statistics for a specific account in Zoho Desk. Returns counts of open, closed, and overdue tickets for this account. List tickets by accou...

Get the total number of agents in your Zoho Desk organization. Returns the count as a single numeric value.

Get Zoho Desk agents. If agent_id provided, returns full profile. If omitted, returns paginated list with names, emails, roles.

List all agents assigned to a specific department. Returns agent profiles with names, roles, and contact info. Resolve department IDs from the departm...

Get the total count of knowledge base articles in Zoho Desk. Returns aggregate counts by status. Optionally filter by department.

Get performance insights for a knowledge base article including view counts, likes, dislikes, and engagement metrics. Returns detailed analytics data.

Get Zoho Desk knowledge base articles. If article_id provided, returns full content with translations. If omitted, returns paginated list filterable b...

Get call records in Zoho Desk. Pass a call_id to retrieve a single call's full details (caller/callee, duration, recording status, disposition), or om...

List all supported communication channels in Zoho Desk. Returns channel names, IDs, reply configuration, and active status for each channel (Email, Ph...

Get the count of contacts in a specific Zoho Desk view. Requires a viewId — get view IDs by listing saved views with module='contacts'. Returns the co...

Get Zoho Desk contacts. If contact_id is provided, returns full details. If omitted, returns paginated list with name, email, phone, and happiness met...

List all contacts belonging to a specific account in Zoho Desk. Returns contact names, emails, and phone numbers. Look up account_id from the accounts...

Get ticket statistics for a specific contact in Zoho Desk. Returns counts of open, closed, and overdue tickets for this contact. List tickets by conta...

List service contracts for a specific account in Zoho Desk. Returns contract details including status, dates, and SLA terms. Resolve the account_id fr...

Retrieve customer happiness ratings and satisfaction survey results from Zoho Desk. Returns happiness ratings with associated ticket and agent details...

Get Zoho Desk departments. If department_id provided, returns full details. If omitted, returns paginated list with names and chat status.

List all events in Zoho Desk. Returns event details including title, start/end times, location, and participants. Supports pagination.

Get knowledge base categories. If category_id provided, returns full details with subcategories. If omitted, returns the entire category hierarchy. Us...

Get the most recent message on a ticket — the latest customer or agent reply. Returns full HTML content, sender, recipients, attachments. Fast way to ...

List all organization modules configured in Zoho Desk. Returns module definitions including IDs, names, and whether each module is enabled (Tickets, C...

Retrieve the profile of the currently authenticated agent. Returns agent ID, name, email, role, and permissions for the current session.

Get organizations in Zoho Desk. Pass an organization_id to retrieve a single organization's full details, or omit to list all organizations with their...

Get products in Zoho Desk. Pass a product_id to retrieve a single product's full details, or omit to list all products with pagination.

List products associated with a specific account in Zoho Desk. Returns product names and details linked to the account. Resolve the account_id from th...

Get Zoho Desk permission profiles. If profile_id provided, returns full details with granular permissions. If omitted, returns all profiles.

Get Zoho Desk roles. If role_id provided, returns full role details and permissions. If omitted, returns paginated list of roles with hierarchy info.

Get tasks in Zoho Desk. Pass a task_id to retrieve a single task's full details (subject, description, status, due date, priority, assignee), or omit ...

Get tasks associated with a Zoho Desk ticket. Returns task IDs, subjects, statuses, due dates, and assignees. Useful for tracking follow-up work items...

List all members of a specific team. Returns member profiles with names and roles. Resolve team IDs from the teams list.

Get Zoho Desk teams. If team_id provided, returns full team details. If omitted, returns all teams. List team members to see membership.

Get email/chat threads (customer↔agent messages) on a ticket. Returns full thread content with HTML body, sender, recipients, attachments. Fetch only ...

Get activities associated with a Zoho Desk ticket. Returns tasks, events, and calls linked to the ticket with their statuses and timestamps. Provides ...

Get file attachments on a Zoho Desk ticket. Returns attachment IDs, filenames, sizes, and content types. Useful for seeing what files a customer has u...

Get internal notes (comments) on a ticket — agent-only, not visible to customer. Returns content, author, visibility, timestamps. Create a ticket comm...

Get ticket counts. If field is provided, returns counts grouped by that field (status, priority, channel, assignee, department, or category). If omitt...

Get the change history of a Zoho Desk ticket. Returns a chronological log of all field changes (status, assignee, priority, etc.) with who made each c...

Get performance metrics for a Zoho Desk ticket. Returns first response time, resolution time, agent response count, customer response count, and other...

Get the resolution details of a Zoho Desk ticket. Returns the resolution content and metadata if a resolution has been recorded. Typically set when a ...

Get Zoho Desk tickets. If ticket_id is provided, returns full details of a single ticket. ticket_id is the numeric ID (e.g. 236080000000357478). If om...

List all support tickets associated with a specific account in Zoho Desk. Returns ticket summaries including status, priority, and assignee. Use accou...

List all support tickets filed by a specific contact in Zoho Desk. Returns ticket summaries including status, priority, and assignee. Look up contact_...

Get all tags currently on a specific ticket. Returns tag names and IDs. Associate tags to add them and dissociate tags to remove them.

Get time entries logged against a Zoho Desk ticket. Returns time entry IDs, executed time, agent, and additional info. Log time with create ticket tim...

List all groups a help center end-user belongs to. Returns group names and IDs. Get user IDs from the help center users list.

Get Zoho Desk help center end-users. If user_id provided, returns full profile. If omitted, returns paginated list with names, emails, and contact inf...

List saved views (filters) for a Zoho Desk module. Requires specifying a module (tickets, contacts, accounts, tasks, calls, events). Returns view name...

List all configured webhooks in Zoho Desk. Returns webhook URLs, trigger events, active status, and associated modules.

Get the full conversation timeline on a ticket — customer messages, agent replies, and internal comments in one chronological list. Best for understan...

Move a Zoho Desk ticket to a different department. Requires the ticket ID and the target department ID. Returns confirmation of the move. Resolve tick...

Full-text search across accounts in Zoho Desk. Matches against account name, email, website, and other fields. Returns matching accounts with relevanc...

Search across multiple Zoho Desk modules (tickets, contacts, accounts, tasks) with a single query. Returns results grouped by module. Use ticket searc...

Search knowledge base articles by keyword in Zoho Desk. Uses the global search endpoint. Returns matching articles ranked by relevance. Optionally fil...

Full-text search across contacts in Zoho Desk. Matches against name, email, phone, and other contact fields. Returns matching contacts with relevance ...

Search for tags in a department in Zoho Desk. Requires departmentId — get from the departments list. Optionally filter by searchVal keyword. Returns t...

Search tasks by keyword in Zoho Desk. Returns matching tasks ranked by relevance with their status, assignee, and due date.

Search Zoho Desk tickets using field-based filters. Use 'query' for a wildcard search across all ticket fields, or 'subject' to search ticket subjects...

Send a reply to a customer on a Zoho Desk ticket. Creates an outbound message visible to the customer. Requires ticket_id, channel, and content. For E...

Get KB article suggestions for a ticket — Zoho's AI matches the ticket content to relevant help center articles. Use before replying to draft a respon...

Move one or more Zoho Desk tickets to the trash. Accepts a list of ticket IDs. Trashed tickets can be restored from the trash. Returns confirmation of...

Create or update an account in Zoho Desk. If account_id is provided, updates the existing account (only provided fields are modified). If account_id i...

Create or update a knowledge base article. If article_id provided, updates the existing article (only provided fields change). If omitted, creates a n...

Create or update a contact in Zoho Desk. If contact_id is provided, updates the existing contact (only provided fields are modified). If contact_id is...

Create or update a Zoho Desk ticket. If ticket_id is provided, updates the existing ticket (only provided fields change). If omitted, creates a new ti...