Zoho Desk Tools

Retrieve details of a specific agent by 'agent_id'. Use this when you need to access or verify the information of a single agent within your organizat...

Fetch detailed information about one or multiple agents using their 'agent_id'. Use this for in-depth review of specific agent profiles. Returns agent...

Retrieve detailed information about a specific customer support call using the call's unique call_id. Use this tool when you need insights into indivi...

Fetch the most recent thread from a specified ticket to quickly view the latest customer interaction. Handy for staying updated on evolving ticket sta...

Fetch attachments related to a specific product by providing its product ID. Useful for retrieving all files and documents associated with a product f...

Access comments associated with a particular call by specifying the unique call_id. Use this tool to review feedback or notes left by agents during th...

Retrieve information about a specific organization using the 'organization_id'. Use this when you need detailed data about a single organization in yo...

Retrieve detailed information about a specific product using its product ID. Ideal for getting full product specs when handling inquiries or updates. ...

Fetch all attachments linked to a specific task by using the task ID. Use this tool to review all associated documents or files related to a task. Ret...

Fetch details of members in a specific team using the 'team_id'. Use this to manage or review team compositions. Returns a list of team members with d...

List organizations your account can access in Zoho Desk. Use this when you need a view of all organizations you can directly interact with. Provides a...

Retrieve a list of all organizations in your Zoho Desk account. Use this to view and manage multiple organizations simultaneously. Returns an array of...

Access all the channels your customer service supports, such as email, chat, and phone. Ideal for understanding and optimizing multi-channel support s...

Fetch a list of all tickets created within your Zoho Desk dashboard. Ideal for obtaining an overview of new customer issues logged within a specific p...

Retrieve a list of tickets currently on hold from your dashboard to prioritize follow-ups and resolutions. Useful for monitoring pending issues and ma...

Access a list of business accounts managed within Zoho Desk. Essential for organizing account-based service management. Provides account details inclu...

List all agents within your Zoho Desk environment. Use this to get an overview of all current agents on your team. Returns agent profiles including ba...

Retrieve all conversation threads for a specific support ticket. Use this to review the entire interaction history with a customer. Requires 'ticket_i...

Fetch a collection of knowledge base articles available in Zoho Desk. Ideal for accessing and managing informative content for customer support. Retur...

Retrieve a list of call records from your Zoho Desk account. Use this tool to analyze and manage communications with customers. Returns call details s...

Get a comprehensive list of all customer contacts in Zoho Desk. Useful for managing customer information and data analysis. Returns contact informatio...

Fetch all service contracts related to a specific account. Ideal for tracking contract lifecycles and obligations. Requires 'account_id' and returns c...

Retrieve a list of all service departments in your Zoho Desk setup. Use this to organize and analyze department-specific workflows and allocations. Re...

Retrieve a list of events recorded in Zoho Desk. Use this to track activities and manage schedules related to customer support. Returns detailed infor...

Retrieve a complete list of products in your Zoho Desk account. Use this tool to get an overview of all products you handle in customer service operat...

Get a list of all roles within your Zoho Desk setup. Use this to manage or review role assignments and permissions. Returns roles along with detailed ...

List all tasks assigned within Zoho Desk to help maintain operational efficiency. Perfect for task management and delegation. Returns task details lik...

List all support tickets currently managed in Zoho Desk. Use this to oversee ongoing issues and manage workload. Returns comprehensive ticket details ...

List all groups a specific user is part of by using their unique user_id. Use this tool to gain insights into team assignments and group memberships f...

Retrieve a list of all users registered in your Zoho Desk account. Useful for managing user accounts and permissions within the customer service team....

List all organizational modules configured in your Zoho Desk account. Use this tool to view available modules, helping manage and tailor your customer...

Retrieve all available profiles in Zoho Desk. Use this to understand role configurations and defined permissions. Returns a list of profiles with asso...

List all teams in your Zoho Desk account. Use this to organize or review team structures and their members. Provides an overview of teams, including I...

Get a list of activities associated with a specific ticket by providing the ticket ID. Use this to monitor and review all interactions and actions tak...

Retrieve all configured webhooks within your Zoho Desk instance. Use this to audit or update real-time data integrations and alerts. Returns webhook s...