Zoho Desk

Support

Complete Zoho Desk helpdesk: tickets, contacts, accounts, knowledge base, team management, analytics dashboards, and administration. Full CRUD on tickets, contacts, accounts, and articles with search, conversation threading, tagging, time tracking, and dashboard analytics.

This MCP Bundle Server is compatible with any MCP client including Claude Desktop, Cursor, and other Model Context Protocol implementations.

71 tools

Free account required. Works with Claude, Cursor, ChatGPT, and more. Other setup options ↓

Tools in this Bundle (71)

Zoho Desk Associate Tag

v1.0.0

Associate (add) a tag to a Zoho Desk ticket. If the tag doesn't exist, it will be created. Returns confirmation. Use zoho_desk_dissociate_tag to remov...

Zoho Desk Close Tickets

v1.0.0

Close one or more Zoho Desk tickets in bulk. Accepts a list of ticket IDs and sets their status to Closed. Optionally provide resolution notes β€” they ...

Zoho Desk Create Ticket Comment

v1.0.0

Add a comment (internal note) to a Zoho Desk ticket. By default the comment is private (visible only to agents). Set isPublic=true to make it visible ...

Zoho Desk Create Ticket Time Entry

v1.0.0

Log a time entry against a Zoho Desk ticket. Requires the ticket ID and time spent in hh:mm format. Optionally add a description of the work done. Ret...

Zoho Desk Dashboard

v1.0.0

Get Zoho Desk dashboard analytics. Choose a metric (created/closed/onhold/unresolved tickets, response/resolution times, reopened tickets), group by a...

Zoho Desk Dissociate Tag

v1.0.0

Remove (dissociate) a tag from a Zoho Desk ticket. Returns confirmation. Use zoho_desk_get_ticket_tags to see which tags are currently on the ticket a...

Zoho Desk Get Account Count

v1.0.0

Get the total number of accounts in Zoho Desk. Returns a count value. Useful for dashboards or before paginating through zoho_desk_get_accounts.

Zoho Desk Get Accounts

v1.0.0

Get Zoho Desk accounts (companies/organizations). If account_id is provided, returns full details. If omitted, returns paginated list with names, indu...

Zoho Desk Get Account Stats

v1.0.0

Get ticket statistics for a specific account in Zoho Desk. Returns counts of open, closed, and overdue tickets for this account. Use zoho_desk_get_tic...

Zoho Desk Get Agent Count

v1.0.0

Get the total number of agents in your Zoho Desk organization. Returns the count as a single numeric value.

Zoho Desk Get Agents

v1.0.0

Get Zoho Desk agents. If agent_id provided, returns full profile. If omitted, returns paginated list with names, emails, roles.

Zoho Desk Get Agents In Dept

v1.0.0

List all agents assigned to a specific department. Returns agent profiles with names, roles, and contact info. Get department IDs from zoho_desk_get_d...

Zoho Desk Get Article Count

v1.0.0

Get the total count of knowledge base articles in Zoho Desk. Returns aggregate counts by status. Optionally filter by department.

Zoho Desk Get Article Insights

v1.0.0

Get performance insights for a knowledge base article including view counts, likes, dislikes, and engagement metrics. Returns detailed analytics data.

Zoho Desk Get Articles

v1.0.0

Get Zoho Desk knowledge base articles. If article_id provided, returns full content with translations. If omitted, returns paginated list filterable b...

Zoho Desk Get Calls

v1.0.0

Get call records in Zoho Desk. Pass a call_id to retrieve a single call's full details (caller/callee, duration, recording status, disposition), or om...

Zoho Desk Get Channels

v1.0.0

List all supported communication channels in Zoho Desk. Returns channel names, IDs, reply configuration, and active status for each channel (Email, Ph...

Zoho Desk Get Contact Count

v1.0.0

Get the total number of contacts in Zoho Desk. Returns a count value. Useful for dashboards or before paginating through zoho_desk_get_contacts.

Zoho Desk Get Contacts

v1.0.0

Get Zoho Desk contacts. If contact_id is provided, returns full details. If omitted, returns paginated list with name, email, phone, and happiness met...

Zoho Desk Get Contacts By Account

v1.0.0

List all contacts belonging to a specific account in Zoho Desk. Returns contact names, emails, and phone numbers. Use zoho_desk_get_accounts to look u...

Zoho Desk Get Contact Stats

v1.0.0

Get ticket statistics for a specific contact in Zoho Desk. Returns counts of open, closed, and overdue tickets for this contact. Use zoho_desk_get_tic...

Zoho Desk Get Contracts

v1.0.0

List service contracts for a specific account in Zoho Desk. Returns contract details including status, dates, and SLA terms. Use zoho_desk_get_account...

Zoho Desk Get Customer Happiness

v1.0.0

Retrieve customer happiness ratings and satisfaction survey results from Zoho Desk. Returns happiness ratings with associated ticket and agent details...

Zoho Desk Get Departments

v1.0.0

Get Zoho Desk departments. If department_id provided, returns full details. If omitted, returns paginated list with names and chat status.

Zoho Desk Get Events

v1.0.0

List all events in Zoho Desk. Returns event details including title, start/end times, location, and participants. Supports pagination.

Zoho Desk Get Kb Categories

v1.0.0

Get knowledge base categories. If category_id provided, returns full details with subcategories. If omitted, returns the entire category hierarchy. Us...

Zoho Desk Get Latest Thread

v1.0.0

Get the most recent message on a ticket β€” the latest customer or agent reply. Returns full HTML content, sender, recipients, attachments. Fast way to ...

Zoho Desk Get Modules

v1.0.0

List all organization modules configured in Zoho Desk. Returns module definitions including IDs, names, and whether each module is enabled (Tickets, C...

Zoho Desk Get My Info

v1.0.0

Retrieve the profile of the currently authenticated agent. Returns agent ID, name, email, role, and permissions for the current session.

Zoho Desk Get Organizations

v1.0.0

Get organizations in Zoho Desk. Pass an organization_id to retrieve a single organization's full details, or omit to list all organizations with their...

Zoho Desk Get Products

v1.0.0

Get products in Zoho Desk. Pass a product_id to retrieve a single product's full details, or omit to list all products with pagination.

Zoho Desk Get Products By Account

v1.0.0

List products associated with a specific account in Zoho Desk. Returns product names and details linked to the account. Use zoho_desk_get_accounts to ...

Zoho Desk Get Profiles

v1.0.0

Get Zoho Desk permission profiles. If profile_id provided, returns full details with granular permissions. If omitted, returns all profiles.

Zoho Desk Get Roles

v1.0.0

Get Zoho Desk roles. If role_id provided, returns full role details and permissions. If omitted, returns paginated list of roles with hierarchy info.

Zoho Desk Get Tasks

v1.0.0

Get tasks in Zoho Desk. Pass a task_id to retrieve a single task's full details (subject, description, status, due date, priority, assignee), or omit ...

Zoho Desk Get Tasks By Ticket

v1.0.0

Get tasks associated with a Zoho Desk ticket. Returns task IDs, subjects, statuses, due dates, and assignees. Useful for tracking follow-up work items...

Zoho Desk Get Team Members

v1.0.0

List all members of a specific team. Returns member profiles with names and roles. Get team IDs from zoho_desk_get_teams.

Zoho Desk Get Teams

v1.0.0

Get Zoho Desk teams. If team_id provided, returns full team details. If omitted, returns all teams. Use zoho_desk_get_team_members to see membership.

Zoho Desk Get Threads

v1.0.0

Get email/chat threads (customer↔agent messages) on a ticket. Returns full thread content with HTML body, sender, recipients, attachments. Use zoho_de...

Zoho Desk Get Ticket Activities

v1.0.0

Get activities associated with a Zoho Desk ticket. Returns tasks, events, and calls linked to the ticket with their statuses and timestamps. Provides ...

Zoho Desk Get Ticket Attachments

v1.0.0

Get file attachments on a Zoho Desk ticket. Returns attachment IDs, filenames, sizes, and content types. Useful for seeing what files a customer has u...

Zoho Desk Get Ticket Comments

v1.0.0

Get internal notes (comments) on a ticket β€” agent-only, not visible to customer. Returns content, author, visibility, timestamps. Use zoho_desk_create...

Zoho Desk Get Ticket Count

v1.0.0

Get ticket counts. If field is provided, returns counts grouped by that field (status, priority, channel, assignee, department, or category). If omitt...

Zoho Desk Get Ticket History

v1.0.0

Get the change history of a Zoho Desk ticket. Returns a chronological log of all field changes (status, assignee, priority, etc.) with who made each c...

Zoho Desk Get Ticket Metrics

v1.0.0

Get performance metrics for a Zoho Desk ticket. Returns first response time, resolution time, agent response count, customer response count, and other...

Zoho Desk Get Ticket Resolution

v1.0.0

Get the resolution details of a Zoho Desk ticket. Returns the resolution content and metadata if a resolution has been recorded. Typically set when a ...

Zoho Desk Get Tickets

v1.0.0

Get Zoho Desk tickets. If ticket_id is provided, returns full details of a single ticket. ticket_id is the numeric ID (e.g. 236080000000357478). If om...

Zoho Desk Get Tickets By Account

v1.0.0

List all support tickets associated with a specific account in Zoho Desk. Returns ticket summaries including status, priority, and assignee. Use zoho_...

Zoho Desk Get Tickets By Contact

v1.0.0

List all support tickets filed by a specific contact in Zoho Desk. Returns ticket summaries including status, priority, and assignee. Use zoho_desk_ge...

Zoho Desk Get Ticket Tags

v1.0.0

Get all tags currently on a specific ticket. Returns tag names and IDs. Use zoho_desk_associate_tag to add tags and zoho_desk_dissociate_tag to remove...

Zoho Desk Get Ticket Time Entries

v1.0.0

Get time entries logged against a Zoho Desk ticket. Returns time entry IDs, executed time, agent, and additional info. Use zoho_desk_create_ticket_tim...

Zoho Desk Get User Groups

v1.0.0

List all groups a help center end-user belongs to. Returns group names and IDs. Get user IDs from zoho_desk_get_users.

Zoho Desk Get Users

v1.0.0

Get Zoho Desk help center end-users. If user_id provided, returns full profile. If omitted, returns paginated list with names, emails, and contact inf...

Zoho Desk Get Views

v1.0.0

List saved views (filters) for a Zoho Desk module. Requires specifying a module (tickets, contacts, accounts, tasks, calls, events). Returns view name...

Zoho Desk Get Webhooks

v1.0.0

List all configured webhooks in Zoho Desk. Returns webhook URLs, trigger events, active status, and associated modules.

Zoho Desk List Conversations

v1.0.0

Get the full conversation timeline on a ticket β€” customer messages, agent replies, and internal comments in one chronological list. Best for understan...

Zoho Desk Move Ticket

v1.0.0

Move a Zoho Desk ticket to a different department. Requires the ticket ID and the target department ID. Returns confirmation of the move. Get ticket I...

Zoho Desk Search Accounts

v1.0.0

Full-text search across accounts in Zoho Desk. Matches against account name, email, website, and other fields. Returns matching accounts with relevanc...

Zoho Desk Search Across Modules

v1.0.0

Search across multiple Zoho Desk modules (tickets, contacts, accounts, tasks) with a single query. Returns results grouped by module. Use zoho_desk_se...

Zoho Desk Search Articles

v1.0.0

Search knowledge base articles by keyword in Zoho Desk. Returns matching articles ranked by relevance. Optionally filter by department. Use zoho_desk_...

Zoho Desk Search Contacts

v1.0.0

Full-text search across contacts in Zoho Desk. Matches against name, email, phone, and other contact fields. Returns matching contacts with relevance ...

Zoho Desk Search Tags

v1.0.0

Search for tags by name in Zoho Desk. Returns matching tag names and IDs. Use zoho_desk_associate_tag to apply a found tag to a ticket or zoho_desk_ge...

Zoho Desk Search Tasks

v1.0.0

Search tasks by keyword in Zoho Desk. Returns matching tasks ranked by relevance with their status, assignee, and due date.

Zoho Desk Search Tickets

v1.0.0

Search Zoho Desk tickets using field-based filters. Use 'query' for a wildcard search across all ticket fields, or 'subject' to search ticket subjects...

Zoho Desk Send Reply

v1.0.0

Send a reply to a customer on a Zoho Desk ticket. Creates an outbound message visible to the customer. Requires ticket_id, channel, and content. For E...

Zoho Desk Suggest Articles

v1.0.0

Get KB article suggestions for a ticket β€” Zoho's AI matches the ticket content to relevant help center articles. Use before replying to draft a respon...

Zoho Desk Trash Tickets

v1.0.0

Move one or more Zoho Desk tickets to the trash. Accepts a list of ticket IDs. Trashed tickets can be restored from the trash. Returns confirmation of...

Zoho Desk Upsert Account

v1.0.0

Create or update an account in Zoho Desk. If account_id is provided, updates the existing account (only provided fields are modified). If account_id i...

Zoho Desk Upsert Article

v1.0.0

Create or update a knowledge base article. If article_id provided, updates the existing article (only provided fields change). If omitted, creates a n...

Zoho Desk Upsert Contact

v1.0.0

Create or update a contact in Zoho Desk. If contact_id is provided, updates the existing contact (only provided fields are modified). If contact_id is...

Zoho Desk Upsert Ticket

v1.0.0

Create or update a Zoho Desk ticket. If ticket_id is provided, updates the existing ticket (only provided fields change). If omitted, creates a new ti...

Required Providers (1)

Zoho Desk

Customer Relations
Zoho Desk is a customer service software that helps businesses manage customer support requests across multiple...

Setup Instructions

Connect this Zoho Desk MCP Bundle Server to any MCP client in minutes

Compatible with Claude Desktop, Cursor, and all Model Context Protocol clients

https://mcp.mcpbundles.com/bundle/zoho-desk

What is MCP?

Model Context Protocol lets AI tools call external capabilities securely through a single URL. This bundle groups tools behind an MCP endpoint that many clients can use.

Use this bundle in 3 steps

  1. Copy the MCP URL above
  2. Open your AI tool and add a new MCP/connector
  3. Paste the URL and follow any auth prompts

⚑ Claude Desktop Users

Skip the manual setup! Use the .mcpb file format for one-click installation. Check the Claude Desktop tab for setup instructions.

Pick your tool tab for exact steps

Select ChatGPT, Cursor, Claude Code, or another tab for copy-paste config.

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