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Zoho Desk

Zoho Desk is a customer service software that helps businesses manage customer support requests across multiple channels, streamline operations, and improve customer interactions. Use it to organize tickets, automate responses, and enhance service efficiency.

This Zoho Desk MCP server is compatible with any MCP client including Claude Desktop, Cursor, and other Model Context Protocol implementations.

Customer Relations

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Tools From This Provider (71)

Zoho Desk Get Customer Happiness

Retrieve customer happiness ratings and satisfaction survey results from Zoho Desk. Returns happiness ratings with...

Zoho Desk Get Events

List all events in Zoho Desk. Returns event details including title, start/end times, location, and participants....

Zoho Desk Get Kb Categories

Get knowledge base categories. If category_id provided, returns full details with subcategories. If omitted, returns...

Zoho Desk Get Users

Get Zoho Desk help center end-users. If user_id provided, returns full profile. If omitted, returns paginated list with...

Zoho Desk Move Ticket

Move a Zoho Desk ticket to a different department. Requires the ticket ID and the target department ID. Returns...

Zoho Desk Get Channels

List all supported communication channels in Zoho Desk. Returns channel names, IDs, reply configuration, and active...

Zoho Desk Get Tasks By Ticket

Get tasks associated with a Zoho Desk ticket. Returns task IDs, subjects, statuses, due dates, and assignees. Useful...

Zoho Desk Upsert Ticket

Create or update a Zoho Desk ticket. If ticket_id is provided, updates the existing ticket (only provided fields...

Zoho Desk Search Articles

Search knowledge base articles by keyword in Zoho Desk. Returns matching articles ranked by relevance. Optionally...

Zoho Desk Get Article Insights

Get performance insights for a knowledge base article including view counts, likes, dislikes, and engagement metrics....

Zoho Desk Get Team Members

List all members of a specific team. Returns member profiles with names and roles. Get team IDs from...

Zoho Desk Get Tasks

Get tasks in Zoho Desk. Pass a task_id to retrieve a single task's full details (subject, description, status, due...

Zoho Desk Get Tickets By Account

List all support tickets associated with a specific account in Zoho Desk. Returns ticket summaries including status,...

Zoho Desk Get Modules

List all organization modules configured in Zoho Desk. Returns module definitions including IDs, names, and whether...

Zoho Desk Search Tags

Search for tags by name in Zoho Desk. Returns matching tag names and IDs. Use zoho_desk_associate_tag to apply a found...

Zoho Desk Get Article Count

Get the total count of knowledge base articles in Zoho Desk. Returns aggregate counts by status. Optionally filter by...

Zoho Desk Get Contact Stats

Get ticket statistics for a specific contact in Zoho Desk. Returns counts of open, closed, and overdue tickets for this...

Zoho Desk Get Agents

Get Zoho Desk agents. If agent_id provided, returns full profile. If omitted, returns paginated list with names,...

Zoho Desk Trash Tickets

Move one or more Zoho Desk tickets to the trash. Accepts a list of ticket IDs. Trashed tickets can be restored from the...

Zoho Desk Get Ticket Count

Get ticket counts. If field is provided, returns counts grouped by that field (status, priority, channel, assignee,...

Zoho Desk Get Ticket Attachments

Get file attachments on a Zoho Desk ticket. Returns attachment IDs, filenames, sizes, and content types. Useful for...

Zoho Desk Get My Info

Retrieve the profile of the currently authenticated agent. Returns agent ID, name, email, role, and permissions for the...

Zoho Desk Get Departments

Get Zoho Desk departments. If department_id provided, returns full details. If omitted, returns paginated list with...

Zoho Desk Get Teams

Get Zoho Desk teams. If team_id provided, returns full team details. If omitted, returns all teams. Use...

Zoho Desk Get Articles

Get Zoho Desk knowledge base articles. If article_id provided, returns full content with translations. If omitted,...

Zoho Desk Upsert Contact

Create or update a contact in Zoho Desk. If contact_id is provided, updates the existing contact (only provided fields...

Zoho Desk Get Roles

Get Zoho Desk roles. If role_id provided, returns full role details and permissions. If omitted, returns paginated list...

Zoho Desk List Conversations

Get the full conversation timeline on a ticket — customer messages, agent replies, and internal comments in one...

Zoho Desk Get Tickets

Get Zoho Desk tickets. If ticket_id is provided, returns full details of a single ticket. ticket_id is the numeric ID...

Zoho Desk Get Ticket Time Entries

Get time entries logged against a Zoho Desk ticket. Returns time entry IDs, executed time, agent, and additional info....

Zoho Desk Get Views

List saved views (filters) for a Zoho Desk module. Requires specifying a module (tickets, contacts, accounts, tasks,...

Zoho Desk Upsert Account

Create or update an account in Zoho Desk. If account_id is provided, updates the existing account (only provided fields...

Zoho Desk Create Ticket Time Entry

Log a time entry against a Zoho Desk ticket. Requires the ticket ID and time spent in hh:mm format. Optionally add a...

Zoho Desk Get Products

Get products in Zoho Desk. Pass a product_id to retrieve a single product's full details, or omit to list all products...

Zoho Desk Get Ticket Activities

Get activities associated with a Zoho Desk ticket. Returns tasks, events, and calls linked to the ticket with their...

Zoho Desk Search Tickets

Search Zoho Desk tickets using field-based filters. Use 'query' for a wildcard search across all ticket fields, or...

Zoho Desk Get Threads

Get email/chat threads (customer↔agent messages) on a ticket. Returns full thread content with HTML body, sender,...

Zoho Desk Get Contracts

List service contracts for a specific account in Zoho Desk. Returns contract details including status, dates, and SLA...

Zoho Desk Get Ticket History

Get the change history of a Zoho Desk ticket. Returns a chronological log of all field changes (status, assignee,...

Zoho Desk Close Tickets

Close one or more Zoho Desk tickets in bulk. Accepts a list of ticket IDs and sets their status to Closed. Optionally...

Zoho Desk Associate Tag

Associate (add) a tag to a Zoho Desk ticket. If the tag doesn't exist, it will be created. Returns confirmation. Use...

Zoho Desk Get Webhooks

List all configured webhooks in Zoho Desk. Returns webhook URLs, trigger events, active status, and associated modules.

Zoho Desk Get Contacts

Get Zoho Desk contacts. If contact_id is provided, returns full details. If omitted, returns paginated list with name,...

Zoho Desk Get Products By Account

List products associated with a specific account in Zoho Desk. Returns product names and details linked to the account....

Zoho Desk Get Contacts By Account

List all contacts belonging to a specific account in Zoho Desk. Returns contact names, emails, and phone numbers. Use...

Zoho Desk Send Reply

Send a reply to a customer on a Zoho Desk ticket. Creates an outbound message visible to the customer. Requires...

Zoho Desk Get Organizations

Get organizations in Zoho Desk. Pass an organization_id to retrieve a single organization's full details, or omit to...

Zoho Desk Get Tickets By Contact

List all support tickets filed by a specific contact in Zoho Desk. Returns ticket summaries including status, priority,...

Zoho Desk Get Profiles

Get Zoho Desk permission profiles. If profile_id provided, returns full details with granular permissions. If omitted,...

Zoho Desk Get Account Stats

Get ticket statistics for a specific account in Zoho Desk. Returns counts of open, closed, and overdue tickets for this...

Zoho Desk Get Accounts

Get Zoho Desk accounts (companies/organizations). If account_id is provided, returns full details. If omitted, returns...

Zoho Desk Search Across Modules

Search across multiple Zoho Desk modules (tickets, contacts, accounts, tasks) with a single query. Returns results...

Zoho Desk Get Ticket Tags

Get all tags currently on a specific ticket. Returns tag names and IDs. Use zoho_desk_associate_tag to add tags and...

Zoho Desk Dissociate Tag

Remove (dissociate) a tag from a Zoho Desk ticket. Returns confirmation. Use zoho_desk_get_ticket_tags to see which...

Zoho Desk Suggest Articles

Get KB article suggestions for a ticket — Zoho's AI matches the ticket content to relevant help center articles. Use...

Zoho Desk Search Tasks

Search tasks by keyword in Zoho Desk. Returns matching tasks ranked by relevance with their status, assignee, and due...

Zoho Desk Get Account Count

Get the total number of accounts in Zoho Desk. Returns a count value. Useful for dashboards or before paginating...

Zoho Desk Get Ticket Metrics

Get performance metrics for a Zoho Desk ticket. Returns first response time, resolution time, agent response count,...

Zoho Desk Get Agents In Dept

List all agents assigned to a specific department. Returns agent profiles with names, roles, and contact info. Get...

Zoho Desk Get Latest Thread

Get the most recent message on a ticket — the latest customer or agent reply. Returns full HTML content, sender,...

Zoho Desk Get User Groups

List all groups a help center end-user belongs to. Returns group names and IDs. Get user IDs from zoho_desk_get_users.

Zoho Desk Get Ticket Comments

Get internal notes (comments) on a ticket — agent-only, not visible to customer. Returns content, author, visibility,...

Zoho Desk Get Contact Count

Get the total number of contacts in Zoho Desk. Returns a count value. Useful for dashboards or before paginating...

Zoho Desk Get Calls

Get call records in Zoho Desk. Pass a call_id to retrieve a single call's full details (caller/callee, duration,...

Zoho Desk Get Ticket Resolution

Get the resolution details of a Zoho Desk ticket. Returns the resolution content and metadata if a resolution has been...

Zoho Desk Upsert Article

Create or update a knowledge base article. If article_id provided, updates the existing article (only provided fields...

Zoho Desk Create Ticket Comment

Add a comment (internal note) to a Zoho Desk ticket. By default the comment is private (visible only to agents). Set...

Zoho Desk Get Agent Count

Get the total number of agents in your Zoho Desk organization. Returns the count as a single numeric value.

Zoho Desk Search Contacts

Full-text search across contacts in Zoho Desk. Matches against name, email, phone, and other contact fields. Returns...

Zoho Desk Search Accounts

Full-text search across accounts in Zoho Desk. Matches against account name, email, website, and other fields. Returns...

Zoho Desk Dashboard

Get Zoho Desk dashboard analytics. Choose a metric (created/closed/onhold/unresolved tickets, response/resolution...

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Related Bundles (1)

Zoho Desk

Customer Support

Complete Zoho Desk helpdesk: tickets, contacts, accounts, knowledge base, team management, analytics dashboards, and...

Provider Information

CategoryCustomer Relations

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AddedOctober 29, 2025

UpdatedMarch 13, 2026

Used By Tools

71

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