SolarWinds Service Desk

SolarWinds Service Desk is cloud ITSM for service requests, asset management, and incident management. Improve IT service delivery.

Data Model

• Incidents, Problems, Changes: Service management. swsd_list_incidents, list_problems, list_changes.
• Assets, Configuration Items, Hardwares, Mobiles: Asset inventory. swsd_list_assets, list_configuration_items, list_hardwares, list_mobiles.
• Catalog Items, Change Catalogs, Categories: Service catalog. swsd_list_catalog_items, list_change_catalogs, list_categories.
• Contracts, Vendors, Purchase Orders: Procurement. swsd_list_contracts, list_vendors, list_purchase_orders.
• Departments, Groups, Roles, Sites, Solutions, Audits, Releases, Risks: Supporting. swsd_list_*.

Gotchas