SolarWinds Service Desk MCP Server

Permanently delete a catalog item by id.

Permanently delete a change record by id.

Permanently delete a change catalog template by id.

Delete a comment from an incident, problem, or change thread by parent ids and comment_id.

Permanently delete a configuration item by id.

Permanently delete a contract by id.

Permanently delete a department by id.

Permanently delete an assignment group by id.

Permanently delete a hardware asset by id.

Permanently delete an incident by id. This cannot be undone on most tenants.

Permanently delete a mobile device asset by id.

Permanently delete a non-hardware asset by id.

Permanently delete a problem record by id.

Permanently delete a purchase order by id.

Permanently delete a release record by id.

Permanently delete a risk register entry by id.

Permanently delete a site by id.

Permanently delete a knowledge base solution by id.

Permanently delete or deactivate a user by id depending on tenant policy.

Permanently delete a vendor by id.

List audit log entries across the tenant. Read-only compliance trail showing who changed which object and when. Paginate with page and per_page.

List or fetch self-service catalog items. Omit id to browse requestable services; pass id for form fields and fulfillment metadata.

List ticket and asset categories (read-only taxonomy on most tenants). Omit id to list categories; pass id for subcategory trees.

List or fetch standard change templates. Omit id to list templates; pass id for pre-approved workflow definitions.

List or fetch change records. Omit id to review the change calendar backlog; pass id for CAB state, plans, and linked incidents or releases.

List or fetch CMDB configuration items. Omit id to browse dependencies; pass id for relationships and impact context.

List or fetch vendor contracts. Omit id to review renewals; pass id for terms, linked assets, and expiration dates.

List or fetch organizational departments. Omit id to list departments; pass id for hierarchy and linked users.

List or fetch assignment groups. Omit id to list routing groups; pass id for members and notification settings.

List or fetch hardware assets (laptops, servers, monitors). Omit id to inventory hardware; pass id for warranty, assignment, and location fields.

List or fetch SolarWinds Service Desk incidents. Omit id to page open and closed tickets; pass id for full detail including requester, assignee, SLA, ...

List or fetch mobile device assets. Omit id to list phones and tablets; pass id for carrier, IMEI, and assignment details.

List or fetch non-hardware assets (furniture, peripherals, licenses). Omit id to list assets; pass id for assignment and custom fields.

List or fetch problem records (root-cause investigations). Omit id to browse the backlog; pass id for linked incidents, RCA fields, and assignment con...

List or fetch purchase orders. Omit id to review open POs; pass id for line items and approval state.

List or fetch release trains bundling changes. Omit id to list releases; pass id for deployment schedule and linked changes.

List or fetch risk register entries. Omit id to review open risks; pass id for impact, probability, and mitigation context.

List permission roles configured on the tenant. Omit id to list roles; pass id for permission metadata. Role assignment changes are not exposed on thi...

List or fetch physical sites/locations. Omit id to list sites; pass id for address and linked assets.

List or fetch knowledge base solutions. Omit id to search published articles; pass id for full body, tags, and vote metadata.

List or fetch Service Desk users (agents and end users). Omit id to directory-search users; pass id for role, department, and contact fields.

List or fetch vendor directory entries. Omit id to list suppliers; pass id for contacts and linked contracts.

Create or update a service catalog item. Omit id with name to create; pass id to update description or availability.

Create or update a change record. Omit id with name, requester_email, and priority to register a change; pass id to update plans, priority, or workflo...

Create or update a standard change catalog entry. Omit id with name to create; pass id to update template fields.

Add or update a comment on an incident, problem, or change. Provide object_type, object_id, and body to post a new comment; include comment_id to revi...

Create or update a CMDB configuration item. Omit id with name to create; pass id to update description, type, or state.

Create or update a contract record. Omit id with name to create; pass id to update renewal dates, cost, or vendor links.

Create or update a department. Omit id with name to create; pass id to update title or description.

Create or update an assignment group. Omit id with name to create a group; pass id to rename or adjust membership-related fields.

Create or update a hardware asset. Omit id with name and serial to create; pass id to update assignment, status, or descriptive fields. Upstream requi...

Create or update an incident. Omit id and supply name plus requester_email to open a ticket; pass id to change title, description, priority, or state.

Create or update a mobile device asset. Omit id with name to create; pass id to update carrier, IMEI, or assignment fields.

Create or update a non-hardware asset. Omit id with name, manufacturer, and asset_type to create; pass id to update descriptive or assignment fields.

Create or update a problem record. Omit id with name and requester_email to log a new problem; pass id to update description, priority, or state.

Create or update a purchase order. Omit id with name to create; pass id to update status or vendor linkage.

Create or update a release record. Omit id with at least name to create; pass id to update title, description, priority, or state.

Create or update a risk register entry. Omit id with name to add a risk; pass id to update description, priority, or state.

Create or update a site. Omit id with name and location to create; pass id to update address or descriptive fields.

Create or update a knowledge base article. Omit id with name and description to draft an article; pass id to publish updates or revise content.

Create or update a user record. Omit id with email and name to invite a user; pass id to update profile or assignment metadata.

Create or update a vendor. Omit id with name and reseller_type_id to create; pass id to update contact or classification fields.