Showing 25 of 29 from the live probe.
Zendesk Apply Macro
Preview or apply a Zendesk macro on a ticket. Pass macro_id from the macros listing (list macros by title first — do not guess IDs). With preview_only=true (default), returns the ticket shape after the macro without saving. With preview_only=false, updates the ticket with the macro result (comments, fields, assignee, etc.).
Zendesk Delete Organization
Permanently delete a Zendesk organization by ID.
Zendesk Delete Ticket
Permanently delete a Zendesk ticket by ID. This cannot be undone. To close a ticket without deletion, update its status instead of deleting.
Zendesk Delete User
Permanently delete a Zendesk user by ID.
Zendesk Get Articles
Get Help Center knowledge base articles. Pass article_id for full article body, or pass query to search articles by keyword (omit article_id). For tickets and users, use the ticket or user listing tools instead.
Zendesk Get Attachments
Get Zendesk attachment metadata. Pass attachment_id for one file record, or ticket_id to collect attachments from the ticket comment thread.
Zendesk Get Automations
Get Zendesk automations (time-based ticket rules). Read-only. Pass automation_id for one automation, or list automations with optional active-only filter.
Zendesk Get Brands
Get Zendesk brands (multi-brand Support accounts). Pass brand_id for one brand, or list all brands with pagination.
Zendesk Get Groups
Get Zendesk agent groups. Pass group_id for one group, or omit to list groups used for ticket routing and assignment queues.
Zendesk Get Macros
Get Zendesk macros (canned agent actions). Pass macro_id for one macro, or list account macros with optional active-only filter. Preview or apply a chosen macro on a ticket after you have its ID. There is no usage count, apply frequency, or popularity field in the response — do not rank or guess which macro is 'most used'.
Zendesk Get Organizations
Get Zendesk organizations. Pass organization_id for one org, or list with optional name keyword. Organization IDs link customers on tickets and users.
Zendesk Get Satisfaction Ratings
Get Zendesk CSAT satisfaction ratings. Pass satisfaction_rating_id for one rating, or list recent ratings with pagination.
Zendesk Get Schedules
Get Zendesk business-hour schedules. Pass schedule_id for one schedule, or list schedules used by SLAs and routing.
Zendesk Get Side Conversations
Get side conversations on a Zendesk ticket (parallel email/Slack/child-ticket threads). Requires ticket_id; pass side_conversation_id for one thread. Needs Collaboration add-on on the account.
Zendesk Get Sla Policies
Get Zendesk SLA policies (Enterprise). Pass sla_policy_id for one policy, or list policies. Requires SLA features on the account.
Zendesk Get Ticket Fields
Get Zendesk ticket custom field definitions (types, titles, options). Pass ticket_field_id for one field, or list fields with limit (responses can be large when dropdown/multiselect options are included). Use a small limit unless you need every field definition.
Zendesk Get Ticket Forms
Get Zendesk ticket forms (which fields appear on the new-ticket UI). Pass ticket_form_id for one form, or list forms with optional active-only filter.
Zendesk Get Tickets
Get Zendesk tickets. Pass ticket_id for one ticket (set include_comments for the conversation). Omit ticket_id to list tickets with optional status, priority, assignee, tags, and keyword filters. For cross-resource keyword discovery, use global search instead of listing the full ticket index.
Zendesk Get Triggers
Get Zendesk triggers (event-driven ticket rules). Read-only. Pass trigger_id for one trigger, or list triggers with optional active-only filter. Pagination uses has_more and total_count — when has_more is false and count equals total_count you have the full account list; there is no 'all time' history beyond what the API returns.
Zendesk Get Users
Get Zendesk users. Pass user_id for a profile, or omit it to list users filtered by role (end-user, agent, admin) and optional name/email keyword. Assignee and requester IDs on tickets refer to user IDs from this tool.
Zendesk Get Views
Get Zendesk saved views (filtered ticket queues). Pass view_id to fetch one view; set include_tickets=true to return tickets in that view. Omit view_id to list views.
Zendesk Search
Search across Zendesk tickets, users, organizations, and Help Center articles with Zendesk query syntax. Returns ranked hits with resource type and IDs. For structured ticket queues, prefer filtered ticket listing; for one resource type with known filters, prefer that resource's dedicated listing tool.
Zendesk Upload Attachment
Upload a file to Zendesk and receive an upload token. Pass the token in upload_tokens when adding a ticket comment. Token is valid for 60 minutes. Provide exactly one of: file_content_base64 (max 1 MB inline), file_url (up to 100 MB attachments), or local_path (absolute path on the user's computer). Use list_local_directory to discover paths, then pass local_path on upload tools. Install MCPBundles Desktop at https://www.mcpbundles.com/desktop if it is not connected yet.
Zendesk Upsert Organization
Create or update a Zendesk organization. Omit organization_id to create (name must be supplied on create). Pass organization_id to update name, domains, or tags.
Zendesk Upsert Side Conversation
Create a new side conversation on a ticket (email to external address, Slack channel, child ticket to a group, or Teams channel depending on participant shape). Requires Collaboration add-on.
